Retail Network, Security & POS Management

Keeping Every Store Connected, Secure and Ready for Business

Modern retail locations depend on technology for nearly every transaction and customer interaction. When a network, point-of-sale device, security camera or internet connection fails, store operations can quickly come to a stop.

Roots to Roof helps retailers manage the technology that keeps their locations running. From the network closet to the sales floor, we provide practical IT support, system administration, troubleshooting and vendor coordination across single or multiple retail locations.

Keeping retail locations connected, secure, and operational through proactive management of networks, point-of-sale systems, video security, endpoints, and critical store technology.

Technology That Keeps Retail Moving

  • We help manage and support:

    • Cisco Meraki firewalls, switches and wireless access points

    • Internet connectivity and service-provider coordination

    • Secure wireless networks for staff, guests and store systems

    • VPN and multi-location network connectivity

    • Network performance monitoring and troubleshooting

    • Firewall policies, content filtering and threat protection

    • Cellular backup and internet failover solutions

  • POS environments, including:

    • POS tablets and applications

    • Card readers, receipt printers and barcode scanners

    • User accounts, roles and permissions

    • Device configuration and software updates

    • Connectivity and transaction troubleshooting

    • Hardware replacement and deployment

    • Escalation and coordination with Shopify Support

    • Camera and recording-system connectivity

    • System health and availability checks

    • User access and permissions

    • Network troubleshooting for security devices

    • Coordination with security and installation vendors

    • Incident investigation support

    • Documentation and escalation management